Longman Active Study Dictionary

Frequently Asked Questions

	Do I need to have the CD in the CD drive for the program to work?
	I have reinstalled the software, and now it doesn't work
	I am using Windows NT/Windows 2000/Windows XP, and I get an error message when I try to install the software
	Which programs does the Longman Word Wizard work with?
	The videos run very slowly. What can I do about it?
	The picture exercises don't have any text and I don't know what to do with them.
	LASD 4 doesn’t work if Quicktime 7 is installed

Do I need to have the CD in the CD drive for the programme to work?

You can choose from three types of installation:

Minimal - the program will only run if the CD is present
Standard - the program runs from the hard drive but sounds will not play unless the CD is present
Full - the program runs from the hard drive.

I have reinstalled the software, and now it doesn't work

On some computers, the CD-ROM will stop working (or not play sounds) after you have reinstalled the software to a different location on your computer, or if you have used different install preferences. To solve this problem, follow the instructions below.

If the dictionary is re-installed to a different location or with a different profile (Full, Standard, Minimal) then the Longman directory must be deleted manually from the following directories:

If you are using NT: c:\Windows\Profiles\username\Application Data\longman\Lad001pe

If you are using XP or 2000: c:\documents and settings\username\Application Data\Longman\Lad001pe

Note, on XP & w2000 the application data folder is hidden. To see this folder go to the Folder menu: Tools -> Folder Options -> View -> Show hidden folders.

"username" above stands for any user who has used the dictionary.

If this doesn't help, click here to e-mail our support team.

I am using Windows NT/Windows 2000/Windows XP, and I get an error message when I try to install the software.

If you get an error message such as "You must be an Administrator to install programs on this computer" this means that you need to be logged on as an Administrator to install the CD. If you are on a networked computer (for example in a school or college, or on a company network) you may need to speak to your network administrator.If this doesn't help, click here to e-mail our support team.

Which programs does the Longman Word Wizard work with?

The Longman Word Wizard works with the following programs and operating systems:

If your word processor or browser isn't listed here you can only use the pop-up dictionary by manually copying your word into the dictionary. Once you have copied the word you can paste the word into the dictionary using the Control + V keys. If this doesn't help, click here to e-mail our support team.

The videos run very slowly. What can I do about it?

Windows uses software called DirectX to control the videos and other graphic elements. If you are experiencing slow performance it may be that you have out of date DirectX software.
You can download the latest DirectX version for free from: http://www.microsoft.com/windows/directx/default.asp
If this doesn't help, click here to e-mail our support team.

The picture exercises don't have any text and I don't know what to do with them.

The picture exercises in the Longman Active Study Dictionary use Flash technology from Macromedia software.
The picture exercises should have text labels that you can drag onto the appropriate place. If you cannot see any text in the exercise below then please download the latest Flash player software for free from: http://www.macromedia.com/downloads/

LASD 4 doesn’t work if Quicktime 7 is installed

Download the following zip file – plugins.zip.
Open the folder where the LASD4 CD-ROM is installed i.e.
c:\program files\longman\LASD4\plugins,
Create a new folder called: ‘old’
Copy the following files in the ‘old’ folder.
npnul32.dll
npqtplugin2.dll
npqtplugin3.dll
npqtplugin4.dll
npqtplugin5.dll
npqtplugin6.dll
npqtplugin.dll
QuickTimePlugin.class

Extract/unzip the plugins.zip file and copy the files to:
C:\Program Files\Longman\LASD4\plugins

LASD audio and video should now work OK.

If this doesn't help, click here to e-mail our support team.

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